Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my items at Pets at Home Newhaven?

Accepted Answer

Yes, Pets at Home Newhaven offers a Click & Collect service. You can order online and pick up your purchases in-store, often within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Newhaven?

Accepted Answer

Yes, well-behaved dogs are welcome inside the store. Please keep your dog on a lead and under control during your visit.

Question 9

What are the opening hours of Pets at Home Newhaven?

Accepted Answer

Pets at Home Newhaven is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.

Question 10

Does Pets at Home Newhaven provide parking facilities?

Accepted Answer

Many Pets at Home stores, including Newhaven, offer parking facilities for customers to enhance convenience when visiting.

Question 11

Is Pets at Home Newhaven accessible for people with disabilities?

Accepted Answer

Yes, the store is designed to be fully accessible with amenities such as wheelchair access and accessible parking spaces.

Question 12

What pet products can I find at Pets at Home Newhaven?

Accepted Answer

They offer a wide range of products including pet food, treats, toys, grooming products, bedding, and pet accessories for dogs, cats, small animals, fish, and reptiles.

Question 13

What services are available at Pets at Home Newhaven?

Accepted Answer

Services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 14

Are there any pet grooming options nearby Pets at Home Newhaven?

Accepted Answer

Yes, The Groom Room Newhaven is a nearby pet groomer and store, ideal for your pet grooming needs after visiting Pets at Home.

Question 15

What are some nearby stores where I can combine shopping with a visit to Pets at Home Newhaven?

Accepted Answer

Nearby stores include TradePoint Newhaven for building supplies, Carpetright for carpets and home goods, and The Original Factory Shop for clothing and shoes—making it convenient to run multiple errands in one trip.

Question 16

Where can I find food options near Pets at Home Newhaven for a meal after shopping?

Accepted Answer

There are several nearby fast food restaurants including McDonald's and KFC, perfect for grabbing a quick meal after your visit to Pets at Home Newhaven.

Pets at Home Newhaven

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